MANAGED IT INFRASTRUCTURE

Managed IT Infrastructure Services

For a world that never stops, your IT infrastructure needs to be running efficiently on a 24 / 7 basis. With the IT infrastructure being more complex and demanding by the day, it requires constant monitoring and support through experienced hands.

Managed IT Services supports a company’s technological needs through ongoing IT support that includes setup, installation, configuration, and monitoring of a company’s networks and endpoints. Unlike the reactive IT services of the past, modern managed services proactively assess a client’s IT infrastructure for potential threats and opportunities for improvement. Our connected suite of management services means we keep your technology platform online and available with a 360° analysis, so that you can focus on delivering exceptional experiences and benefiting from operational efficiencies.

While the overall portfolio of Managed IT Services can be tailored to a specific customer requirement, some of our portfolio of services include.

Core IT Infrastructure Management1:

Your IT infrastructure is the backbone of your business operations. Our team manages and maintains your servers, networks, storage systems, and hardware, ensuring they run efficiently and securely. We manage:

  • Server Maintenance and Updates
  • Network Design, Installation, and Management
  • Hardware Lifecycle Management
  • Remote and On-Site Support

24/7 Monitoring and Support:

Downtime and IT issues can disrupt your operations and impact productivity. With our proactive 24/7 monitoring, we detect and resolve potential problems before they escalate. Key features include:

  • Continuous Performance Monitoring
  • Proactive Incident Response
  • A Dedicated Help Desk for User Support
  • Service Level Agreements (SLAs) for Guaranteed Response Times

Data Backup and management:

Your business data is invaluable. We ensure implementation of robust policy based backup solutions to protect against loss and ensure rapid recovery in case of unexpected disruptions and help maintain business continuity.

  • Automated Daily Backups
  • Secure, Offsite Storage for Critical Data

Help Desk Management:

Our friendly and knowledgeable help desk team is here to support your employees with any technical issues. Whether it is troubleshooting software, hardware, or network problems, we provide:

  • Rapid Response to Tickets
  • Remote and On-Site Support Options
  • Training and Guidance for End-Users
  • Tailored Support Solutions for Your Team

Record keeping for continued Compliance with ISO Certifications:

We understand the importance of various ISO certifications (ISO 27000, PCI – DSS, ISO 20000, etc.) for your businesses as they reflect the credibility of your organization for your clients. Maintaining the audit trails and ensuring the compliance levels are maintained for continuity of Certification levels, we have experienced manpower deployed.p>

Edge Infrastructure Management, Asset tracking and change management:

It is important to have all your IT assets tagged, tracked and inventoried for various financial, commercial and other compliance related matters. Also important is to keep all your assets on a common OS and Software version to ensure seamless operations. We offer

  • Break-Fix and Preventive Maintenance Services: Support for your edge equipment such as laptops, PCs, tablets, and printing infrastructure.
  • Tool-Based Asset Tracking
  • Rapid and Automated Deployments: Efficient deployment of patches, bug fixes, and updates.
  • Change Management Services: Ensuring smooth transitions during system and process changes.